At ROCKLEDGE– Our Fruit liaison desk constantly striving for operational excellence in all our surveys. This is not only reflected in how we conduct every- day business, but also embedded in our DNA. Our Fruits Surveyors understand complexity and are strategically positioned to attend promptly to any assignment presented to us.

Predominantly, DAMAGES ON FRUITS & TEMPERATURE SENSITIVE GOODS have been a perennial problem affecting Shipping Lines, Importers, Traders, Cargo Underwriters and all other players in the Fruits and Perishables Goods Industry.

Whereas, it might be attributable to varied factors, our team narrows down its investigation to each factor with a view to understanding the circumstances. Based on our widespread knowledge and our specialists’ acumen, we have gained acceptance and credibility among our varied clientele in Shipping and

Implementing real-time monitoring systems allows for immediate intervention in case of deviations from cargo optimal conditions. Additionally, educating personnel involved in handling perishable cargo ensures a heightened awareness of potential risks and the necessary actions to mitigate them.

In the dynamic landscape of perishable cargo transportation, our team of competent surveyors is always committed to upholding international standards and procedures to ensure that cargo claims are handled diligently. Our surveyors act as the bridge between all parties involved, facilitating effective communication and resolution in adherence to the highest standards.

Buoyed by our expertise, In the past year we handled +100 cases of reefer cargoes in Eastern and Central African regions. The cargo involved was mostly frozen hen (Chicken) transported from Europe and the Middle East to East Africa, Mackerel Fish from China to Rwanda, Somalia, Kenya, and Tanzania, and Fruits including Apples, Grapes, Lychees, from South Africa to Eastern Africa countries, Garlic, Onions among others.

Additional we also carried out Pre-Shipment Inspections for Cashews, Avocados, Macadamia, Pineapples and Banana shipped from East Africa to Middle East, Asia as well as Europe. All this showcases our team’s commitment towards offering quality services.

What’s in for you?!

• You’ll benefit from our team of surveyors specialized in fruits surveys and claims processing in all types of fruits and perishables goods. Our specialists’ will also advise you on the condition of the cargo right from pack house/loading point to offloading at consignee premises.
• Thorough, detailed and professional surveys with a view to establishing the circumstances, nature, cause and extent of the damage without bias.
• Walk with you through the claim handling procedures by ensuring all the processes and documentation for a quantifiable claim have been submitted to the guilty/responsible party.
• Our detailed final report backed by photo evidence in addition to submission of all documents will form the basis for claim processing. Our reports have proven to be successful in claims recovery actions against responsible party.