INTRODUCTION:
Rockledge East Africa Limited is an Independent Marine Inspection engaged in Claims and Risks Management, Technical Surveys as well as Industrial Services based in Mombasa with regional presence in the larger Eastern African countries. Since Inception, Rockledge East Africa Limited has been providing quality and specialized solutions, serving a wide range of industries including Maritime, Insurance, Transport and Logistics, Warehousing, Agriculture, Oil & Gas and Minerals.
Rockledge visions is to “be the leading and most trusted Marine Technical Surveys, Claim and Risks Management partner in Africa”. We make sure our team’s emphasis on operational excellence and quality of service while maintaining professional ethics. As we continue to grow and expand our territory, we are seeking high caliber individual who is equally thirsty for growth to join our team. By Joining our team, you are helping to provide an experience to our stakeholders that delivers on our key promises
JOB DESCRIPTION
Job Title – Business Support Assistant-Client Operations (1 Position)
Location – MOMBASA, KENYA
Department – Finance & Administration
Reports to – Head of Technical and Operations
What it entails?
The incumbent will be responsible for executing a broad variety of routine tasks and some specialized for the respective section; requiring thorough knowledge of client operations and administrative procedures, processes as well as policies. The Business Support Assistant is accountable for among others specialized communications, operational and administrative support services
Job Duties:
- Undertake day-to-day coordination of survey activities promptly, keeping our varied clientele updated on the ongoing operations.
- Maintain awareness of security protocols, including monitoring access to the office and reporting any suspicious activities to the appropriate authorities.
- Attend and identify action points during meetings and follow up with the concerned parties to ensure that necessary action is taken and closure is achieved.
- Maintain an effective record and filing system for all completed and invoiced files, correspondences, reports, and other documents for quick and easy reference.
- Provide support in the preparation and updating of survey reports for onward sharing with clients.
- Track all files in progress and ensure that all issues/challenges faced are directed to the appropriate person for clarification.
- Monitor office supplies and research/recommend service providers.
- Keep the office premises clean and organized, including common areas, meeting rooms, restrooms, and kitchen spaces.
- Develop individual performance metrics and drive commitment to maintaining outstanding performance.
- Actively contribute towards the achievement of company business objectives.
- Always comply with applicable safety rules and operational procedures.
- Network, identify, explore, and facilitate opportunities for business growth.
Continual Improvement Policy:
Continuous improvement is at the core of the management strategy of Rockledge East Africa Limited and covers all aspects of the operation of the company.
Continuous improvement activities drive organizational excellence to improve value delivery to all our stakeholders including customers, partners, employees and the society we operate in, thereby increasing the probability of long term success as an organization. By implementing a culture of continuous improvement, the company will:
- Focus on understanding and satisfying the customer, both external and internal.
- Regularly review approaches and methods with improvement cycles, implementing conclusions.
- Benchmark and regularly measure the performance of key processes.
- Manage business using facts rather than opinions.
- Maintain a culture of clear, open communication.
- Work to reduce process time in all aspects of the business.
- Promote active teamwork as a standard way of achieving outcomes.
- Recognize and promote improvement efforts.
- Develop a culture wherein continuous improvement involves everyone, making the process of change routine.
- Develop and value key partnerships with participants, customers, and other stakeholders.
Job Requirement:
- Minimum of a Diploma/Bachelor’s degree in any of the following areas: Business Administration, Logistics, Clearing and Forwarding, Marine Cargo Inspection, with two (2) years of progressive experience, preferably in an office environment.
- Good communication skills with excellent report writing abilities (both written and verbal).
- Demonstrated success at prioritizing and effectively managing time, as well as being flexible and adaptable to changing priorities.
- Ability to work in a team environment with minimal supervision.
- Demonstrated understanding of social/cultural issues; fluency in Swahili and English languages (both spoken and written).
- Ability to prioritize, direct, and complete work in a highly pressurized environment with significant attention to detail.
- Thorough, observant, and attentive to detail, with the ability to develop strong relationships both internally and externally.
Posting Date : October-29-2024 Closing Date : November-05-2024
How to apply:
Rockledge East Africa Limited offers a culture where motivated customer-oriented employees flourish, experience professional fulfilment and reach their highest potential. Interested applicants may submit their cover letter, updated CVs to careers@rockledgeafrica.com clearly indicating the job title on the subject line. Women are highly encouraged to apply.